Effective Date: 19/12/2022

Welcome to the Ekki Privacy Policy. This Privacy Policy explains our practices regarding our collection, use and disclosure of information about you or other individuals, or information that could identify you or other individuals, through our store, companion mobile apps, or related services and communications (collectively, the “Store” or the “Site”). We refer to this information throughout this privacy policy as “Personal Information.” Personal Information does not include information that has been de-identified or aggregated such that an individual can no longer be identified.

1. OUR VALUES

Transparency. We want you to know what and how information is collected when you interact with our Store.

Choice. We will offer you choices about how your information can be used and shared by us and our trusted business partners. Certain Stores, Sites or features may ask for you to affirmatively “opt-in” to this Privacy Policy, however, continued use of the Site, Store or feature is considered your agreement to the terms and conditions of this Privacy Policy. Additionally, when applicable, certain features may allow users to choose an alternative version of the Site with revised functionality that can further limit information sharing.

Data Integrity. We will take reasonable precautions to protect information we collect about you via the Store using cyber security technologies and ongoing monitoring of our data storage infrastructure.

2. PERSONAL INFORMATION WE COLLECT

We collect the following information when you use the Store for the purposes described below:

Account Information. We collect Personal Information when you create an account with us, make purchases, or sign up for a recurring subscription. To create an account, you will need to provide us with your name, email address and a password or agree to communicate the same by signing in using an authorized third-party website. Once you create an account, you have the option to add one or more addresses to your account address to expedite the checkout process for purchases you make through our website .  You may also elect to provide us with your telephone number to receive SMS messages from us. You can update or delete any of the addresses you add to your account.

Purchase Information. When you buy one of our products through the Web, we will collect your shipping and billing address to fulfill your order. To complete your purchase, you will need to provide either a credit card or use our payment partner, PayPal. 

Rewards Program. If you create, or have already created an account with us, you may be automatically eligible to participate in certain rewards programs (“Rewards Program”), which will provide you with access to rewards, based on your annual spend in our Store. We will use your Personal Information (including your name, email address, details of your purchases and how much you spend in our Store) and other information in our legitimate interests to administer our Rewards Program, including to monitor your expenditure with our Store, to provide you with rewards and to enable you to redeem them and to communicate with you about the Rewards Program. If you do not want to take part in our Rewards Program, you can opt-out at any time by contacting us using the details provided below or as specified in the Rewards Program Terms and Conditions. You will also have the option to provide us with your birthday, to receive a birthday gift if you make a qualifying purchase in that month. 

Communications with Us. We will collect your name and email address when you interact with us in connection with our marketing offers or when you ask to learn more about our brand (e.g. when you provide your email address to receive additional information or benefits) or to receive marketing promotions, information about EKKI events near you, or other news about EKKI or when you submit unsolicited suggestions, feedback or other materials (which may include your name, photos, videos or other items including your personal information). We also collect your information when you contact customer service. Customer service communications may also include chat bots, or other artificial intelligence tools to better serve our customer’s needs. We use this information to track and respond to your inquiries, customer service matters, or to let you know about our products and services, including our Rewards Programs. 

Surveys. We may contact you to participate in surveys. If you do decide to participate, you may be asked to provide certain information which may include personal information. All information collected from your participation in our surveys is provided by you voluntarily and we may use your survey responses for other marketing and business purposes.

Interaction with Us on Third Party Services (e.g., Social Media). We have pages on several popular social media sites, and we also include social media features, such as the Facebook “Like”, or “Share” button and widgets and links to various social media platforms on our website. When you use these tools on our Site or when you post on our social media pages, we may receive Personal Information about you, including your name, email address, and other contact information associated with your social media account which may be used for things including but not limited to on-platform optimization and reporting. The information we receive is dependent upon your privacy settings with the social network and is subject to this Privacy Policy. Information you post on a third-party social media (or other) site is subject to such site’s privacy policy. We encourage you to always review and, if necessary, adjust your privacy settings on third party websites before linking or connecting them to our website. We do not control the third-party websites’ information practices, so please review their statement and your settings on the third party’s site carefully to protect your information. 

Your Referrals. If you use our “Refer a Friend” program or other referral programs to send promotional messages to one or more of your contacts, we will collect the recipient’s email address and use it solely to send the referral message. We will let the recipient know we sent the referral at your request. The person you referred may contact us at contact@ekki.co to request that we remove this information from our database.

Information from Other Sources. We may receive information about you from other sources, including through third-party services and organizations to supplement information provided by you for the purposes of tailoring content and products that we think may be relevant to you.

3. COOKIES, WEB TECHNOLOGIES, AND ANALYTICS INFORMATION.

Like many websites, our Store uses automated data collection Technologies, including cookies, to collect certain information. We, as well as third parties, use these Technologies as follows:

Cookies and Web Technologies. A “cookie” is a small text file that identifies your computer or device. When you visit our Store, unique cookies are placed on your browser. A web beacon is a technology with a unique identifier that is typically contained in a small graphic file in a web page or in an email. We may use these Technologies to identify that you’ve logged into the Store, to hold selected products in your shopping cart when you navigate away from the order page, to suggest content and products that we think may be relevant to you, and to monitor aggregate usage of our Store. We also use these Technologies to measure the effectiveness of our advertising campaigns and to improve our Store by recognizing which pages are visited and whether those visits result in purchases.

Analytics. We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Store. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s processing of data generated by your use of the Store by visiting http://tools.google.com/dlpage/gaoptout. 

4. INFORMATION WE SHARE

We may share your information as described in this Privacy Policy or with your permission.

Trusted Service Providers. We may share your Personal Information with third-party service providers we engage to help us administer and operate the Store (including our Rewards Program), to process and fulfill your orders, and to communicate with you. The types of vendors to whom we entrust Personal Information include: (i) IT services, including hosting our Store and the provider of our Rewards Program platform; (ii) communications service providers who help us send newsletters and other marketing emails and SMS messages; (iii) payment processing and order fulfillment services; and (iv) providers of customer support services. These service providers have access to your Personal Information only for the purpose of performing services on our behalf. Brand will not purchase consent, or sell, rent or share consent to opt-in to the Brand’s mobile SMS/texting program.

We may share Personal Information with other stores that we collaborate to provide you with a product or service that you have requested or that we believe may be of interest to you or similar purpose as described herein. We require our affiliates not to use Personal Information for any other purpose other than the purpose as directed.

Marketing – Interest-Based Advertising and Third-Party Marketing. As described above, we may allow Third-Party advertising partners to use web Technologies to collect information about your browsing Information for interest-based advertising. You may opt-out of such sharing at no cost by following the instructions below.

Disclosures to Protect Us or Others (e.g., as Required by Law and Similar Disclosures). We or our service providers may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate: (i) to comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) to respond to your requests; (iii) to protect yours’, ours’ or others’ rights, property, or safety; (iv) to enforce our policies or contracts; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable (subject to applicable privacy laws) or (viii) as otherwise may be required or permitted by applicable Italian , or other law or legal process, which may include lawful access by Italian  or foreign courts, law enforcement or other government authorities.

In addition, from time to time, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Store. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such an event, we will endeavor to direct the transferee to use Personal Information in a manner that is consistent with the Privacy Policy in effect at the time such Personal Information was collected.

5. CHOICES REGARDING YOUR INFORMATION

Your Personal Information

With your Personal Information, such as information you give us to fulfill an order or to participate in a contest or sign up for an online offer, we will always allow you to change or correct your information and the choice of not receiving marketing from us. There are different ways you can control our use of any submitted Personal Information in connection with promotional communications.

You will have the option when you set up an account or click on “Sign In” from any page on the Site, to access, correct or update your choices and settings.

You do not have to provide us with your Personal Information, but if you do not provide us with certain information, we will not be able to provide you with the products or services that you have requested or deal properly with any enquiries or complaints raised by you.

If you receive email marketing communications from us and want to opt out of receiving such communications in the future from that brand, you can opt out by clicking a link at the bottom of the promotional email that will allow you to unsubscribe or by contacting us using the details below. You may not opt-out of receiving non-promotional messages regarding your account, such as technical notices, purchase confirmations, or shipping information.

If you have any difficulty managing your communication preferences, please email contact@ekki.co.

Interest-Based Advertising

Our systems do not recognize browser “Do Not Track” signals. However, you may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/. Please note however that in most cases opting out drops an “opt-out cookie” on your browser. As a result, if you delete cookies or use a different computer or browser, you’ll need to renew your opt-out choice.

To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise choice.

Right of Access, Rectification, Erasure, and Restriction

In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; and (vi) request erasure of Personal Information held about you by EKKI, subject to certain exceptions prescribed by law; and (vii) withdraw your consent you have provided to our use of your Personal Information. When you withdraw your consent, we will stop using your data for the specific purpose, unless we have an alternative legal basis to use it. Where applicable law allows, a small administrative fee may be requested for obtaining copies of Personal Information.

Right to Object

In accordance with applicable law, where we are processing your Personal Information on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe that we have an overriding legitimate reason to continue processing it or the processing is needed for the establishment, exercise or defense of legal claims.

These rights vary depending on where you reside and EKKI will make reasonable efforts to honor your request, even if your country or state does not require us to do so. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns; fulfill your order; or comply with tax, audit, regulatory requirements or other exceptions prescribed by law. We will process such requests in accordance with applicable laws. To protect your privacy, where necessary,EKKI will take steps to verify your identity before fulfilling your request. To submit a request to access or delete your personal information, you may also contact us to make any requests related to your personal information at contact@ekki.co.

Children

Our Store is not directed to individuals under the age of 13, or in certain jurisdictions, under 18 (“Children” or a “Child”), and we do not knowingly collect Personal Information from Children. If we become aware that we have inadvertently received Personal Information from a Child, we will delete such information from our records.

Links

Our Store may contain links to other websites. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. Please be aware that this Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. You access such third-party websites or content at your own risk. For example, if you share or post something on Facebook, Instagram, Twitter, or Pinterest, the information in your post is governed by the privacy policies on those social media websites, and may be used for platform optimization and reporting to EKKI. You should always read the Privacy Policy of a third-party website before providing any information to the website.

Account Deletion

If you no longer wish to be registered at Ekki.co, you may delete your Personal Information within your Account Settings. Once you submit your request, we will send an email to the email address linked to your Ekki account detailing our account deletion policy and requesting that you confirm your deletion request. When your account is deleted, we may continue to store some Personal Information in archives, backups, and for our legitimate purposes as described in and consistent with this Privacy Policy, subject to applicable privacy laws, and as otherwise required to meet our legal obligations.

6. DATA INTEGRITY

Safeguarding Your Personal Information

We maintain physical, technical, and administrative safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Store, we cannot and do not guarantee the security of any information you transmit on or through our Store, and you do so at your own risk. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

When you register for the Store, we ask you to set up a password that you can use to access your information. If you want to cancel your password or change it, or something happens to your password, click on “Sign In” from any page on our Store, so you can access, correct or update your choices and settings from within your account.

We use Secure Socket Layer (SSL) and/or Transport Layer Security (TLS) or similar industry standard technology to encrypt transmissions of sensitive information from your computer to our servers. However, when you communicate with customer service via email on our website, these communications may be handled via unsecured transmissions or by third party service providers. Please be aware that information provided (such as email address, payment information, etc.) may be accessible to others. For that reason, we ask that you protect yourself and not share sensitive information via these communication channels.

Data Retention

EKKI retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Store or as necessary to fulfill the purpose(s) for which it was collected, operate our Store, resolve disputes, establish legal defenses, prevent fraud, conduct audits, pursue legitimate business purposes, enforce our agreements (including our Terms of Service), and comply with applicable laws.

For further information about how long we retain your Personal Information, please contact us using the details provided in this Privacy Policy.

International Data Transfers

You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, Brazil, the United States, the European Union or other countries in order to provide and operate the Store. Personal Information may be stored in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. By using the Store, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information, browsing information, and that communications will be governed by applicable laws in Italy.

Contact Us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your Personal Information, you can contact us at contact@ekki.co. 

If we need, or are required, to contact you concerning any event that involves your Personal Information we may do so by email, telephone, or mail, at the email or mail supplied by you when opening an account at the Store or if applicable, at the telephone number you may have provided when signing up to receive SMS messages.

Updates to the Privacy Policy

EKKI wants to offer you the best possible internet experience; consequently, additional functions, features, products, or services are incorporated into the Store from time to time.This, and our commitment to protecting the privacy of your Personal Information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer to this Privacy Policy regularly.If we modify this Privacy Policy, we will post the revised Privacy Policy  on this website or send an email describing the changes if the revised Privacy Policy changes in any material way. You should check the web-Store regularly to see if any recent changes to this Privacy Policy have occurred. Changes will go into effect on the last updated date shown in the Privacy Policy. By continuing to use our Store, you are agreeing to all updated versions of the Privacy Policy.

TERMS AND CONDITIONS 

The seller and your contracting partner is EKKI represented by Ekki Milano s.r.l.sVia Francesco Londonio 15 , 20154 Milano, Italy, VAT ID : 12511070968 MBS: 2666879.

The buyer has the right to terminate the contract in accordance with the Consumer Protection Act. The right is exercised within the time limit and in the manner prescribed by law.If you want to unilaterally terminate the contract or advertise the delivered product  please find out more about the procedure.

1. SCOPE AND GENERAL NOTES 

(1) Subject to individual agreements and agreements which take precedence over these terms , the following terms and conditions apply to the business relationship between the provider and the customer only valid at the time of the order. Conflicting terms and conditions of the customer specifically do not apply unless the provider agrees to their validity in writing.

(2) The customer is a consumer if no commercial or independent professional activity for the purpose of the goods and services ordered can be attributed. A commercial customer is any natural or legal person or incorporated company acting in their commercial or independent professional activity at the conclusion of the contract.   

2.CONCLUSION OF CONTRACT 

(1) All offers in the web shop of the provider are merely a non-binding invitation to the customer to make an offer to buy. Once the seller has received the order from the customer , the customer first receives an order confirmation, usually by email. This does not constitute acceptance of the order. After receiving an order , the provider will check this in the short term and notify the customer within  2 business days on where to accept the order . No contract is concluded when a customer does not receive an order confirmation within  working days. The order process in the webshop of the provider work as follows: 

(2) The customer can choose from the selection of the supplier’s products and use the “add to cart” button to gather them in a so-called basket. By clicking the button “Place order “ he emits a binding offer to purchase the goods in the basket. Before submitting the order, the customer can change the data at any time.The order ,however, can only be placed and received, if the customer has accepted these “Terms and conditions” by clicking on the button displayed. 

(3) The provider then sends the customer an automatic receipt email, in which the customer’s order will appear again and can print using the “Print” function of the customer . The automatic acknowledgment of receipt only documents that the customer’s order is received by the provider and does not constitute acceptance of the application . The contract is not concluded until the declaration of acceptance by the provider  which will be sent with a separate email.

3.CONTRACT, QUALITY, DELIVERY AND AVAILABILITY OF GOODS. 

(1) The contract covers the framework in which the order specified by the customer and goods of order and /or order confirmation and services to the retail prices are listed in the webshop. Errors and mistakes are reserved there esp.with regard to the availability of goods.

(2) The nature of the goods ordered arising from the products featured in the weshop.Pictures on the website may display products inaccurately ; specifically colors may differ due to technical reasons.Images are used only for reference and as illustrative material and may differ from the product .Technical data,weights,dimensions and specifications are specified as precisely as possible , but may have the usual deviations. The properties described here do not constitute defects in the  products delivered by the supplier. 

(3) When on the date of the customer’s order there are no copies of the selected product available  the provider shall notify the customer of this in the order confirmation.If the product is permanently unavailable, contact the provider on declaration of acceptance . A contract is not concluded in this case.

(4) If a product ordered by the customer is temporarily unavailable , the supplier shall inform the customer immediately in the order confirmation. For a delivery delay of more than four  weeks , the customer has the right to revoke the contract. In addition ,the provider is entitled to withdraw from the contract in this case.Here he will refund any payments already made by the customer immediately.

4.RESERVATION OF PROPERTY 

Until full payment of the delivered goods has been received , the goods remain sole property of the supplier.

5.DELIVERY, PRICING, SHIPPING

Delivery 

We will deliver your orders as soon as possible . Generally  orders are being carried out every working day . If by mistake an ordered product can’t be delivered , we will inform the client without delay. Exceeding the delivery time, not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of 14 days the refund of the amount paid in connection with the sale. In all cases, we shall not be liable for delays in delivery which are the responsibility of the commissioned carrier or custom clearance.The customer shall be billed for shipping costs of returns resulting from refusal to accept delivery. delivery to the shipping company  is made only after receiving a payment , otherwise , immediately after the order confirmation.

Prices

 All prices listed on the vendor website are inclusive of applicable VAT. ekki.co reserves the right to change prices without notice. Prices are subject to change .Transmission errors excepted.

(3) The appropriate shipping charges to the customer in the order and shall be borne by the customer.

(4) The order will be shipped by mail . If the customer requests an insured shipping , this should be explicitly arranged with the provider. The resulting additional costs are needed to be paid by the customer.

6. TERMS OF PAYMENT , COMPENSATION AND RETENTION

(1)  The customer may pay by credit card. 

(2) The payment of the purchase price is payable immediately upon conclusion of the contract. If the due date of the payment is determined by the calendar so the customer is already in default by failure to observe the deadline. In this case he has the seller need  to pay interest at the rate of 5% points above the base rate.

(3) The customer’s obligation to pay default interest includes the assertion of further damages caused by default , not by the provider. 

(4) The customer may only offset counterclaims that are judicially established, undisputed or acknowledged in writing. 

7. WARRANTY FOR DEFECTS 

(1) The provider is liable for defects in accordance with the applicable statutory provisions.

(2) A guarantee consists in the goods delivered by the seller only if this is explicitly stated in the order confirmation to the respective article.

8. LIABILITY

1. Claims of the customer for damages are excluded. This excludes damage claims of the customer arising from injury to life , body or health , or from the violation of essential contractual obligations ( cardinal obligations) as well as liability for other damages based on an international or glossy negligent reach of duty of the provider of his legal representatives or agents. 
2. In case of breach of fundamental contractual obligations referred to in paragraph 1, the provider shall be liable only to the contract – typical  foreseeable damage if it was caused by simple negligence, unless there are damage claims of the customer arising from injury to life, body or health.
3. Significant contractual obligations within the meaning of paragraph 1,, the liability for breach of obligations the fulfillment of which allows the execution of the contract and on which the customer can rely.
4. The restrictions of paragraphs 1 and  shall also apply to the legal representatives and agents of the provider , if claims are made directly against them .
5. The provisions of the Product Liability Act remain unaffected.

9 . NOTES ON DATA PROTECTION 

(1) The provider collects as part of the settlement of contracts data from customers. Without the customer’s consent the provider‘s inventory and customer usage data will only be collected , processed or used to the extent necessary for the execution of the contract and for the use and accounting of teleservices .

(2) Without the consent of the customer the supplier will not use customer data for purposes of advertising , market research or opinion polls.

(3) The customer always has the option to retrieve the data stored by him under the button “My Account “ in his profile , change or delete this. Reference is also made with respect to consent of the customer and further information on data collection , processing and use to the Privacy Policy , which is on the provider’s website accessible at any time by clicking the “Privacy Policy “ in printable form .

10 . FINAL PROVISIONS 

(1) Any contract between the provider and the customer falls under the law of Italy.

(2) If the customer is a merchant , a legal entity under public law or a public special fund , the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider are to be undertaken at the location of the provider.

(3) The contract remains binding even here there is legal invalidity of individual items.

11. COPYRIGHT

This website is the property of ekki.co and is protected by international copyright laws. All rights are reserved. Please respect that no part of this website may be copied, reproduced, duplicated, sold, re-sold or exploited for any commercial purpose unless permitted by ekki. EKKI  is a Trademarked Business and any infringements of that trademark is unlawful. All logos and trademarks are the property of their owner. 

PAYMENT 

Please note that all our prices are in euros. 

The products prices are specified on our ekki webshop and Ekki reserves the right to modify these at any time , not affecting your statutory rights. 

Shipping costs and Customs are not included in the price.

PAYMENT METHODS 

1. Paypal 

2. Visa

3. MasterCard

4. American Express

PAYMENT INFO

When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement).

You can contact our customer service contact@ekki.co about any problem you may have in the process of placing an order . If there is an error during the payment process with your credit card , you will immediately receive an email to inform you of the error. In that case the payment will not be processed  and we will put your order on standby . You will need to get in touch with us or on our mobile phone number /whatsapp or our email contact@ekki.co.

RETURNS 

RETURN POLICY 

If you are not completely satisfied with your Ekki purchase for any reason , please return the product within 14 days  please contact contact@ekki.co so we can provide you the address where you need to send it. If you choose to get a refund, you will be responsible for shipping your product back to us. Please allow 10 days to process your return. A credit will appear on your statement within 14 business days, depending on your financial institution. We will carry out such reimbursement using the same means of payment as you used for the initial transaction  unless we have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement . We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.  We can only accept products purchased on Ekki.co . If you purchased Ekki products at  a retailer , please contact them for their return process.

Begin  your return process HERE: 

Addressed to : 

–  I / We (*) hereby give notice that I / We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) ,

– Ordered on (*) / received on (*)

– Name of customer(s) ,

– Address of customer(s) ,

– Signature of customer(s) (only if tis for is notified on paper ) ,

– Date 

__________________________

(*) Deleted as appropriate .

IF YOU ARE HAVING ANY TROUBLE OR HAVE ANY FURTHER QUESTIONS , PLEASE CONTACT US AT CONTACT@EKKI.CO

INTERNATIONAL RETURNS 

Please contact contact@ekki.co regarding your order.

SHIPPING

Our team processes your order within 1-3 business days , during business hours Monday through Friday  , excluding holidays . Delivery times are from the day your order has been picked up until they arrive to you. You will receive an email notification as soon as your package is on the way.all our shipments are trackable. Please check your spam folders to make sure that our emails make it through .  

Shipping times :

Europe take appro. 5 -10 days / World 10-15 days 

Please note that there might be delays in the shipping. If there are delays, we appreciate your patience.  If you want your package to be sent with a faster post like DHL, FEDEX, USPS or other post  please contact us contact@ekki.co. The cost for this kind of  post needs to be paid by you , only if you purchase more  than 300 euro the post will be at no cost . 

International customers and UK customers : Please note that international packages may need additional time for delivery. Depending on the amount of time needed to clear customs. The customer is responsible for all duties and taxes incurred during shipment  which may be required by the carrier?courier to release the package. Those totals are levied by the shipment location’s government and are not affiliated with or changed by Ekki. Retired or refused packages will be refunded less any incurred shipment cost and /or unpaid taxes and duties. Please contact your local customs bureau for additional tay and duty information and/or local tax estimates. 

ACCESSIBILITY

We are committed to providing a great experience to all our customers and aim to provide a website that is accessible and usable to the widest possible audience, regardless of technology or ability. Our objective is to enable all customers visiting our webshop to successfully obtain information and transact business through the webshhop, including customers using assistive technologies.

We are committed to ensuring that our website and mobile applications are accessible to individuals with disabilities. If you need assistance using our website or mobile application, or assistance with a PDF, or if you have specific questions or concerns about the accessibility of this site, we can help you. Please contact us at +39 349 1732258  (9am to 5pm ET) and we will make all reasonable efforts to make that page or component accessible and support you through a communication method that is accessible for you. If we are unable to resolve your issue by phone , please email us at contact@ekki.co so that we may assist you in gathering information and transacting business through our webshop.

Please also contact us at contact@ekki.co if you have any feedback or suggestions as to how we could improve the accessibility of this website.